Refund policy

At DreamCare, we believe that you deserve a fair opportunity to determine whether a product suits you. That is why we offer a 60-night trial period for all our products. Below, we clearly explain what this means and how we will work together to find a suitable solution if a product does not meet your expectations.

60-Night Trial Period
Good nights feel different for everyone. That is why DreamCare gives you 60 nights to try a product. Are you not satisfied within that period? Please contact our customer service. Together, we will look for the best solution, whether that is another product, advice, or a partial or full refund. The 60-night trial period is a voluntary commercial guarantee provided by DreamCare and is separate from your statutory rights.

Statutory Right of Withdrawal
As a consumer, you have the right to withdraw from your order up to 14 days after receipt. This is a statutory right that is separate from our 60-night trial period. For products that are sealed for hygiene reasons, such as anti-snoring devices, mouthpieces and earplugs, the right of withdrawal expires once the seal has been broken. This is in accordance with the statutory exception for hygiene products. Would you like to exercise your right of withdrawal? Please contact our customer service, and we will assist you further.

How do you request a return?
Please contact our customer service at info@dreamcare.store. Returns without prior contact with our customer service will not be processed. Our customer service is here to work with you to find the best solution. Sometimes that is another product, sometimes an adjustment in use, and sometimes a partial or full refund.

Used Products
When used, our anti-snoring devices, mouthpieces and other hygiene products are custom-moulded to your teeth. As a result, after use they cannot be resold or offered again. Because we understand that you need to experience a product to know whether it works, we offer a compensation arrangement for used products. You keep the product and receive a partial refund. The amount of the refund is determined in consultation with our customer service.

Unused and Sealed Products
Is a product unused and is the original seal still intact? Then you can return it for a full refund. The return shipping costs are your responsibility. Use a shipping method with tracking. Returns that do not arrive and therefore cannot be demonstrably shown to have been returned cannot be processed by us.

Bundles
Have you purchased a bundle and would you like to return one or more products? Each product in the bundle will be assessed separately based on the amount you paid for it. Used and unused products will be handled in accordance with the conditions above.

Refunds
After reaching an agreement with our customer service, you will receive the refund within 1 to 3 business days via the same payment method used for your payment.

Questions?
Do you have questions about returns or refunds? Please contact us at info@dreamcare.store. We will be happy to assist you.