At DreamCare, we attach great importance to your privacy and the protection of your personal data. In this Privacy & Cookie Policy we explain which data we collect, why we collect it, with whom we share data, how long we retain data, and what rights you have.

1. Who is responsible for the processing?

DreamCare

Graafschap Hornelaan 200

6004HT Weert

The Netherlands

Email: info@dreamcare.store

2. What personal data do we process?

We process personal data when you visit our website, place an order, contact us, or subscribe to marketing communications.

This may include the following data:

• First and last name
• Address details (billing and delivery address)
• Email address
• Phone number (if provided)
• Order details (products, order number, amounts)
• Payment details (via payment provider; we usually do not receive full card or bank details)
• IP address
• Internet browser and device type
• Data about your activities on our website
• Marketing and advertising data (only when you consent to marketing cookies)
• Other personal data that you actively provide, for example via contact forms, email, or phone

3. What do we use your personal data for?

We process personal data for the following purposes:

• Processing, confirming, and delivering orders
• Processing payments and preventing fraud
• Providing customer service and answering questions
• Handling returns, refunds, and warranty claims
• Improving our website, products, and services
• Analyzing website usage (only when you consent to analytical cookies, or when legally permitted)
• Sending newsletters and offers (only with your consent; you can unsubscribe at any time)
• Complying with legal obligations (for example tax retention obligations)

4. On what legal bases do we process personal data?

We process your personal data based on the following legal grounds under the GDPR:

• Performance of a contract (for example processing and delivering an order)
• Legal obligation (for example accounting and administrative requirements)
• Consent (for example newsletters and marketing cookies)
• Legitimate interest (for example security, basic statistics, and improving our services, provided your interests do not override ours)

5. Sharing personal data with third parties

We only share your data with third parties when necessary for our services or to comply with legal obligations. Examples include:

• Shopify (our e-commerce platform and hosting provider)
• Payment providers (for payments and fraud prevention)
• Delivery services (for shipping orders)
• IT and hosting providers (for website functionality and security)
• Marketing and analytics platforms (only when you consent through cookies/marketing)

Where required, we conclude data processing agreements or similar arrangements with parties that process data on our behalf to ensure your data is protected.

6. International data transfers (outside the EEA)

Some service providers (such as certain marketing and analytics tools) may process personal data outside the European Economic Area (EEA), for example in the United States. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission and/or other legally permitted measures.

7. Data retention periods

We do not retain personal data longer than necessary for the purposes for which it was collected, unless we are legally required to retain it longer.

• Order and invoice data: up to 7 years (tax retention obligation)
• Customer service communication: as long as necessary for handling and follow-up
• Newsletter data: until you unsubscribe
• Cookie data: according to the settings of the cookie tool and/or your browser (see cookie section)

8. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. These measures include secure connections (SSL), access restrictions, and limiting data processing to what is necessary.

9. Automated decision-making

DreamCare does not use automated decision-making that has significant consequences for individuals (such as decisions with legal effects) without human intervention.

10. Your rights

Under the GDPR, you have the following rights:

• Right of access
• Right to rectification (correction)
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent (when processing is based on consent)

You can send a request to info@dreamcare.store. To prevent misuse, we may ask you to verify your identity.

Cookie Policy

11. What are cookies?

Cookies are small text files stored on your device when you visit our website. Cookies help ensure the website functions properly, remember preferences, and allow us to gain insight into website usage.

12. What types of cookies do we use?

12.1 Functional cookies (necessary)

These cookies are necessary for the website to function properly and do not require consent.

Examples include:

• Shopping cart and checkout functionality
• Security and fraud prevention
• Remembering cookie preferences

12.2 Analytical cookies

Analytical cookies help us understand how visitors use our website so we can improve it. Where legally required, we ask for prior consent via the cookie banner.

Examples of tools:

• Shopify Analytics
• Google Analytics (if enabled)

12.3 Marketing cookies

Marketing cookies are used to show (personalized) advertisements and measure advertising campaigns. These cookies may track you across different websites. We always request prior consent for marketing cookies.

Examples of providers:

• Meta (Facebook / Instagram)
• Google Ads
• Email marketing platforms (such as Klaviyo, if used)

13. Third-party cookies

Some cookies are placed by external parties. These parties may place cookies independently and process data according to their own privacy policies. Where necessary, we ensure appropriate agreements and safeguards.

14. Managing cookie preferences

When you first visit our website, we ask you via a cookie banner to set your preferences. You can change your preferences at any time via the cookie settings (if available) or by deleting cookies through your browser settings.

Please note: if you disable cookies, some website functions may not work properly.

15. Changes

We may update this Privacy & Cookie Policy from time to time. The most current version is always available on our website.

16. Contact

Questions about this Privacy & Cookie Policy or about the processing of your personal data?

Please contact us via: info@dreamcare.store