General terms and conditions
Definitions
- DreamCare B.V.: located in Weert, the Netherlands, Chamber of Commerce number 42003124.
- Customer: the natural person or legal entity entering into an agreement with DreamCare.
- Consumer: a natural person acting for purposes outside their trade, business, or profession.
- Parties: DreamCare and the customer jointly.
Article 1 – Applicability
These general terms and conditions apply to all offers, orders, and agreements between DreamCare and the customer regarding the purchase of products and/or services via our website.
By using our website and/or placing an order, you agree to these terms and conditions.
Our webshop is hosted by Shopify Inc. Shopify provides us with the e-commerce platform that allows us to offer our products and services.
DreamCare reserves the right to modify these terms and conditions. The most recent version is always available on the website. Changes do not apply retroactively to orders already placed.
Article 2 – Prices
All prices are in euros and include VAT unless explicitly stated otherwise. Any shipping costs or other additional charges will be clearly displayed before you complete your order.
DreamCare may change prices. Price changes do not affect orders that have already been definitively placed and confirmed.
Article 3 – Product Information, Samples and Models
Images, photos, colors, and descriptions on the website are intended as an indication. DreamCare strives to display product information as accurately as possible. Obvious mistakes or errors are not binding on DreamCare.
If a sample or model has been provided, it serves solely as an indication of the product unless explicitly agreed otherwise in writing.
Article 4 – Right of Withdrawal (Consumers)
Statutory right of withdrawal: As a consumer, you have the right to withdraw from the agreement within 14 days after receiving the product without giving any reason.
After withdrawal, you have another 14 days to return the product to us.
Voluntary extended trial period (additional): DreamCare may offer an additional voluntary 60-day trial period for certain products. This additional period does not affect your statutory 14-day right of withdrawal.
Withdrawal can be reported via info@dreamcare.store. You may also use the model withdrawal form if available on the website.
When exercising the right of withdrawal, we ask that you handle the product carefully. You may unpack and assess the product as you would in a physical store. If the product has been used beyond what is necessary to evaluate it, a depreciation in value may apply.
Exceptions (hygiene and custom products)
The right of withdrawal may be excluded for products that cannot be returned for hygiene reasons once the seal has been broken, and for custom-made products, to the extent permitted by law. Where applicable, this will be clearly stated on the product page or during checkout.
Article 5 – Costs in Case of Withdrawal
In the event of a valid withdrawal, the costs of returning the product are borne by the consumer, unless DreamCare explicitly states otherwise.
DreamCare will refund the purchase amount (including any standard shipping costs of the original delivery) as soon as possible, but no later than 14 days after receiving the withdrawal notification. We may withhold the refund until we have received the returned product or until you provide proof that the product has been returned.
Article 6 – Payment
Payment takes place via the payment methods offered during checkout. In principle, an order is processed only after payment has been received, unless explicitly agreed otherwise with a specific payment method (for example, pay later).
The customer is obliged to report any inaccuracies in provided payment details to DreamCare without delay.
Article 7 – Klarna
If you choose Klarna as a payment method, the following applies. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we may offer payment methods such as:
- Pay Later
- Pay in Installments
Payments will then be processed through Klarna. Klarna processes personal data according to its own terms and privacy policy.
Article 8 – Suspension and Set-Off
For consumers, statutory rights apply. For business customers, DreamCare may suspend its obligations if the customer fails to meet their payment obligations in a timely manner.
Article 9 – Retention of Title
DreamCare remains the owner of the delivered products until the customer has fulfilled all payment obligations in full. Until ownership has been transferred, the customer may not sell, pledge, or otherwise encumber the products.
Article 10 – Delivery
Delivery takes place while supplies last. Delivery of products ordered online takes place at the address provided by the customer.
DreamCare strives to deliver orders carefully and on time.
Article 11 – Delivery Time
Delivery times stated by DreamCare are indicative unless explicitly stated otherwise.
If a delivery is significantly delayed, the consumer has the right to give DreamCare a reasonable additional period to complete the delivery. If delivery still does not take place within that period, the consumer may terminate the agreement free of charge and will receive a refund of the paid amount.
Article 12 – Actual Delivery
The customer must ensure that delivery to the specified address is possible (for example, correct address details and accessibility).
Article 13 – Intellectual Property
All intellectual property rights relating to the website, texts, images, software, and other DreamCare content belong to DreamCare and/or its licensors. Without prior written permission, it is not permitted to copy or otherwise use these materials.
Article 14 – Packaging and Damage upon Delivery
Please check the packaging and product upon receipt. If the packaging is visibly damaged, we advise reporting this immediately to the delivery driver (if possible) and contacting us as soon as possible via info@dreamcare.store.
Article 15 – Warranty and Conformity
Consumers are entitled to the statutory warranty, meaning that a product must meet the reasonable expectations you may have of it (conformity).
Any additional (manufacturer’s) warranty does not affect your statutory rights.
The warranty does not apply to damage caused by improper use, negligence, normal wear and tear, or modifications to the product not performed by DreamCare.
Article 16 – Complaints
Complaints can be submitted via info@dreamcare.store. Please describe the complaint as clearly and completely as possible so we can assist you quickly.
Consumers should report complaints within a reasonable period after discovering the issue. DreamCare aims to respond to complaints as soon as possible and no later than 14 days after receipt. If more time is required, we will inform you.
Article 17 – Liability
DreamCare is not liable for damage resulting from improper use of the product or failure to follow instructions, unless mandatory law states otherwise.
For consumers, statutory rights and mandatory legal provisions always prevail. Nothing in these terms limits liability where limitation is not permitted by law (such as in cases of intent or gross negligence).
Article 18 – Force Majeure
In the event of force majeure (such as system failures, natural disasters, transport problems, government measures, or other circumstances beyond our control), DreamCare may suspend its obligations for as long as the force majeure situation continues.
If the force majeure situation lasts longer than 30 days, both parties may terminate the agreement in writing. For consumers, termination does not affect statutory rights.
Article 19 – Personal Data
DreamCare processes personal data in accordance with the GDPR (AVG). Please refer to our Privacy & Cookie Policy on the website for more information.
Article 20 – Invalidity
If any provision of these terms and conditions is wholly or partially invalid or voidable, the remaining provisions will remain fully in force. The parties will replace the invalid provision with one that most closely reflects its intended purpose.
Article 21 – Applicable Law and Disputes
Agreements between DreamCare and the customer are governed by Dutch law.
Consumers may also submit disputes to the competent court in their place of residence if mandatory law allows this. For business customers, the competent court in the Netherlands has jurisdiction, insofar as permitted by law.
